Contact Us
We’d love to hear from you—whether you have questions about gardening techniques, need advice on plant care, have suggestions for our gardening products, or require assistance with your order, our dedicated gardening support team is ready to help. Your feedback and needs are the driving force for us to continuously improve our products and services, and we are committed to providing you with professional and thoughtful support throughout your gardening journey.
You can reach us through the following channels, and we will respond to you in a timely manner:
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Email: service@phbikprtuh.com — Suitable for detailed gardening inquiries (such as plant care tips, seed planting guidance), product suggestions, or order-related issues that require attachment submission (such as photos of damaged products).
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Phone: 00852-3609040 — For immediate assistance with urgent matters, such as order tracking, emergency product replacement for seasonal planting, or urgent gardening problem troubleshooting.
- Physical Address: 103 Hoi Yat Road, Hung Hom, Kowloon City, Hong Kong— You can visit us in person for product experience, face-to-face gardening advice, or return of large gardening products (please contact us in advance to make an appointment).
Our gardening support team is available Monday to Friday, 9 AM - 6 PM (MST). During this period, we can provide you with professional gardening guidance, order status inquiry, product usage explanation, and after-sales problem resolution. We aim to respond to all inquiries within 24-48 hours; for urgent gardening-related matters (such as seasonal planting emergency assistance), we will prioritize processing and respond within 12 hours.
Whether you are a novice gardener confused about plant maintenance or an experienced enthusiast with product suggestions, we are always here to listen and assist—let’s grow together with your green space.